Help & Question

Q: How long does shipping take?
Most orders arrive within 2–10 business days, depending on the shipment location. Once your order ships, you’ll receive a tracking number via email so you can follow its journey.

Q: Are there any shipping fees?
Standard shipping fees are applied at checkout. Occasionally, we offer complimentary shipping promotions — subscribe to our newsletter to stay updated.

Q: What is your return policy?
We offer a 30-day return policy for all purchases. If you are not completely satisfied, you may return or exchange your item within 30 days for a full refund or replacement.

Q: How do I start a return or exchange?
To initiate a return or exchange, please email us at cool9city@gmail.com. Our team will guide you through the process quickly and personally.

Do you restock sold-out items?

Some items are limited edition and may not be restocked. If a product is unavailable, you can join our waiting list by contacting us at cool9city@gmail.com.

Q: Can you create custom or bulk orders?
We occasionally accommodate custom or bulk requests. Please contact us directly at cool9city@gmail.com to discuss your needs.

Q: How do I subscribe to updates or promotions?
Subscribe via our newsletter form on the website to receive exclusive offers, product launches, and special announcements.

Q: Is my payment information safe?
Yes. All transactions are securely processed using industry-standard encryption to protect your information.

Q: What payment methods do you accept?
We accept all major credit cards and secure online payment methods.

At Maison Luxe, we are committed to providing a luxury, seamless, and personalized experience from the moment you browse our collection to the moment your items arrive. If your question isn’t listed here, don’t hesitate to contact us — we’re happy to assist